Here you will find all the information on our MagentaMobil Prepaid Ukraine rate.
This rate is provided to you as part of the relief effort for people from Ukraine who are seeking protection and can be canceled at any time.
The rate can only be bought in Telekom Shops.
To find a Telekom Shop near you, click here.
As an Ukrainian national you will need either your electronic residence permit (preferred) or your passport. Alternatively, we will need some form of proof from you that you lived in Ukraine in the last 12 months.
Only after that will your prepaid card need to be topped up for the first time.
Please make sure that there is always enough credit on your card so that you can use the rate.
You will receive an SMS 3 days before the end of the 4-week period with the instruction to top up your prepaid card. Please note: if you top up after these 3 days, please wait for the SMS with the rate confirmation before making any phone calls, surfing, etc., otherwise the Euro 10 top-up credit will not last for another 4 weeks. You will then have to top up a higher value to be able to use your prepaid card again immediately.
Your prepaid card can be topped up in various ways. You can choose between the following top-up amounts: Euro 15, Euro 30, Euro 50, and Euro 100.
Via the MeinMagenta App
You can change the language in the app to Ukrainian: Menu item More > Settings > App settings > Language.
These can be bought at news-stands, petrol stations, lottery stores, post offices, in grocery stores, in drugstores, and in many other places.
If you purchased a top-up code, the code is clearly and conspicuously printed on your sales receipt.
If you purchased a top-up card, you must scratch off the cover to reveal the code.
To top up, enter
*101*top-up code#
More information in Ukrainian language can be found at: telekom.de/aufladen
Enter the key code *100#.
Your current balance will then be sent to you free of charge via SMS.
Enter the key code *100*5#
You will then be sent a free SMS message informing you of the remaining free minutes.
If you fail to top up your prepaid card in time you can still be reached.
Please note that the following charges will apply in that case:
Once the card has been topped up again with sufficient credit, you will be using the rate plan again at the usual terms and conditions.
You will receive an SMS once you have used up your data volume. However, you can quickly buy additional data volume via SpeedOn. You can do this either via the MeinMagenta App or pass.telekom.de (the site can only be accessed on mobile networks – and Wi-Fi must be deactivated). You can select Ukrainian as the language. In any case, make sure you have enough credit on your prepaid card before booking the additional data volume.
Choose - depending on your needs - one of the following data passes: